FAQs

Can I return my order?

Yes, of course, we have a 30-day return policy.
You can return your product for any reason as long as it is unused and in new condition.

Can I collect my order from you?

Unfortunately we do not offer collections,

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. If it is not, get in touch at laura.kingan@rocketmail.com just in case there’s a problem with your order.

What is the delivery time?

All orders will be processed within 1 to 2 days.  You should receive your order within 2 to 4 days from date of order in the UK

7 - 10 days (The rest of the world)

Sent through Royal Mail. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery.  Once your order is shipped from our offices, you will automatically recieve the tracking details and the link to track your order. Please note, you will not recieve your tracking number in your order confirmation email, you will recieve a seperate email once the order has been shipped, but don't stress, we will send it to you!

Can I cancel or change my order?

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 30 days

What is Fast and insured Shipping?

Fast and insured shipping ensures your package arrives swiftly and securely. With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit. Shop with confidence knowing that your items will reach you promptly and safely.